Home alarms
Intrusion and supported panic signals, with compatible smoke, CO, water or temperature detection where required.
Choose the monitoring you need.
Business alarms
Intrusion, trouble signals and activity reporting, with schedule follow-up available by arrangement.
Existing fire panels
Dedicated monitoring for fire, trouble and supervisory signals. Site requirements and any certification are assessed separately.
Already have an alarm?
You may be able to switch monitoring without replacing the whole system. Send your community, alarm make and model, or a keypad photo. We assess compatibility before recommending changes.
Common questions
Internet, cellular or both?
Compatible equipment can report over internet, cellular or both. We assess coverage, backup power, supervision and receiver compatibility for your property.
No communication path is immune to every outage. Your quote explains the arrangement and ongoing fees.
What happens when an alarm is received?
The centre follows the event-specific instructions on your account. Depending on the signal and plan, this may include contacting authorised people or notifying emergency services.
Emergency attendance and response times depend on the responding agency and circumstances.
Is phone control the same as monitoring?
No. A compatible app can provide status, remote control and notifications. Professional monitoring sends agreed signals to a staffed centre. An app notification alone is not an operator response service.
What does business activity reporting include?
Opening and closing records, app alerts and operator follow-up are different services. Schedule exception follow-up must be separately arranged, with clear contacts, holidays and escalation instructions.
What happens during an outage?
Internet equipment needs working power and connectivity. Cellular reporting needs coverage, power and an operating communicator. Alarm batteries provide limited backup runtime.
We assess your equipment, battery condition and communication paths before confirming the service.
Can you monitor our existing fire panel?
We assess the existing panel’s signal outputs, communication equipment, response procedures and any required site-specific certificate.
Fire-panel installation, inspection and maintenance remain with the appropriate fire alarm contractor. A listed monitoring station alone does not make the building’s installation ULC certificated.
Dedicated fire monitoring ↗What is included in the quote?
Setup, equipment changes, recurring monitoring, cellular and app fees, response services, supervision, contract terms and service responsibilities.
Keep your current monitoring in place while the transfer is planned. Signals and response contacts are tested before the change is completed.
How do I arrange a test or update contacts?
Follow your assigned monitoring centre’s account instructions. Confirm the test window and that normal monitoring has resumed.
A website enquiry is not an immediate test request. Do not send alarm codes or account passwords through the form.
Customer centre & manuals ↗