Camera systems
Camera views, accessible lenses, recording and playback, storage health and remote viewing.
SERVICE & SUPPORT
Let’s get things
working again.
A camera offline. An alarm fault. A door that won’t respond. Get help with your security and connected technology, with clear next steps.
Mid-Island based · Serving Vancouver Island and surrounding islands
START HERE
What do you need help with?
Tell us what needs attention. We’ll review your request and confirm the next step.
Need to talk it through?
For a time-sensitive equipment issue, call us. You can also email sherwoodnanaimo@shaw.ca. Service availability and scheduling are confirmed directly.
A few details help us help you.
Have your site address, contact number, equipment model (if known) and a brief description ready. A photo of the fault message can help too. Keep alarm codes, passwords and access credentials out of general enquiries.
MONITORED CUSTOMERS
Alarm event or
account question?
For an alarm event, test request or account procedure, follow the monitoring contact and instructions provided for your account.
Customer centre & manuals ↗PREVENTATIVE MAINTENANCE
Keep small faults
from becoming big headaches.
Scheduled servicing for businesses, strata properties and homes helps catch worn components, recording problems and system faults.
Access control & fob entry
Readers, door contacts, exit devices, locking operation, access schedules and backup power where applicable.
Intrusion alarm systems
Agreed detection devices, faults, sirens, communication paths and backup batteries, with monitoring tests where applicable.
A schedule that fits your property.
Ask about annual servicing or more frequent visits for busy sites. Scope, compatibility, frequency and pricing are confirmed first. Replacement parts and repairs are quoted separately.
GOOD TO KNOW
Before you book.
Can you service a system installed by someone else?
Contact us with the brand, model and issue. We’ll review compatibility, parts availability and repair or replacement options before confirming a visit.
What happens after I request service?
We review the details, discuss any information needed and confirm availability and next steps directly. Sending an enquiry does not book a service appointment.
Should I send my alarm code or password?
No. Keep credentials out of email and general enquiries. We’ll confirm the appropriate way to exchange any required information.
Where can I find user guides and customer support?
Visit the customer centre for official user guides and support contacts. Use the monitoring instructions supplied for your account for alarm events and tests.
Keeping your existing alarm system?
Explore alarm servicing, monitoring takeovers and practical upgrades for the equipment you already have.
Existing alarms & upgrades →